Sproutcall Privacy Policy

Last updated: April 4, 2025

Welcome to Sproutcall, operated by Arc Edge ApS (“we,” “us,” “our”).

At Sproutcall, your privacy matters. This Privacy Policy explains what personal data we collect, how we use it, and your rights under GDPR and Danish law.

What We Collect

When you use Sproutcall, we collect:

• Your name and email (when you create an account)
• Payment details (handled securely by Stripe)
• Phone numbers you call and how long calls last
• General usage data (analytics, if enabled)

We do not listen to, record, or store the audio of any calls.

How We Use Your Data

We use your data to:

• Provide and improve our service
• Handle payments and manage your credits
• Prevent fraud and abuse
• Offer customer support
• Comply with legal obligations

We may also use anonymized, aggregated data for analytics purposes.

Third-Party Services

We use trusted third parties:

• Google Cloud (for hosting)
• Postmark (for sending transactional emails)
• Stripe (for secure payments)
• Twilio (for call routing and delivery)

These services may process your data in accordance with their privacy policies.

Data Storage and Security

We take your data seriously and use encryption and industry-standard safeguards. Your data is stored securely within the EU or in GDPR-compliant regions.

Your Rights

Under the GDPR, you have the right to:

• Access your data
• Correct inaccurate data
• Request deletion (“right to be forgotten”)
• Object to certain processing
• Port your data to another service

To exercise any of these rights, contact support@sproutcall.com.

Data Retention

We keep your data only as long as needed for our service, legal obligations, and to resolve disputes. For example, we may retain call logs for billing and compliance.

Cookies and Analytics

We use cookies to recognize you so that you are signed in every time you visit the site. We may also use cookies on our public website for analytics and tracking inbound advertising.

Updates

We may update this Privacy Policy occasionally. If it’s a major change, we’ll notify you via email.

Contact Us

If you have questions or need help, email us at support@sproutcall.com.

Legal Info

Sproutcall is operated by:

Arc Edge ApS
A Danish corporation
CVR: DK44944367

We comply with Danish and EU privacy laws, including the General Data Protection Regulation (GDPR).